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Call Centre Expo is Europe's no. 1 exhibition and conference for professionals putting customer contact at the heart of their business. Attracting visitors from an array of job functions and a plethora of industries - the glue that brings them all together is their passion to improve customer contact in their organisation. So if you provide PEOPLE, STRATEGY, TECHNOLOGY or OUTSOURCING products or services to the contact centre industry which you feel would aid these professionals in their efforts for improvement you will be at the industry's annual event, Call Centre Expo.
Exhibition sections: PEOPLE: recruitment; training, motivation & incentives; workforce management & optimisation; agent empowerment; quality monitoring & analysis STRATEGY: consultancy; cost to profit centre; cost reduction; service improvement; measurement & metrics; securing board representation; customer analysis & profiling OUTSOURCING: offshore; nearshore; midshore; hosting; remote working; virtual call centres; siting & location TECHNOLOGY: ACDs; VoIP; business continuity; integration; diallers; voice/data processing, messaging, recording; databases; ecommerce & web enablement; hardware & software |
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